Shipping
Shipping
Your strap travels tracked, in its Maison Alène box.
Preparation times
Straps in stock (standard configuration): shipped within 24 to 48 hours. All others are made to order, then shipped within 2 to 4 weeks depending on the material. Each strap’s page shows its availability for the width and length you choose.
Carriers and rates
Colissimo tracked: €8.50, free from €129, delivered in 2 to 4 working days. DHL Express: €28, delivered in 1 to 2 working days. You choose at checkout.
Where we ship
France, Monaco and the European Union countries. For delivery outside the EU (United Kingdom, Switzerland…), contact us before ordering.
Tracking
As soon as your order ships, you receive an e-mail with your tracking number.
Customs
No customs fees for deliveries to France, Monaco and the European Union: all our prices include VAT.
Damaged or lost parcel
If your parcel arrives damaged, refuse it or note your reservations with the carrier, then write to us with photos. If tracking stops updating, we open an investigation with the carrier and send you a new strap once it concludes the parcel is lost.
Delivery address
Check your address when ordering: a parcel returned for a wrong address or not collected is reshipped at your expense.
A question?
Our customer service replies within 48 working hours, by e-mail or through the contact form. Include your order number so we can answer faster.