Service
The Maison Alène service
A strap is chosen, worn and sometimes exchanged. At every step, we are here for you.
01
2-year warranty
Stitching, edges, buckle: our straps are guaranteed against any manufacturing defect.
Learn more →02Returns and exchanges
14 days to change your mind on Essentials. Made-to-measure straps are not returned or exchanged.
Learn more →03Tracked delivery
Colissimo or DHL Express, to France, Monaco and the European Union, in its box.
Learn more →04Checked before shipping
Material, dimensions, finishing, fitting: every strap passes through our hands before it leaves.
Learn more →A question?
Our customer service replies within 48 working hours, by e-mail or through the contact form. Include your order number so we can answer faster.